Terms of service

Last Updated: 22 July 2026

Please read these Terms of Service carefully before using the Step-Up website. By using this site, buying a ticket, or creating an account you agree to these terms. Each competition is additionally governed by its official Competition Terms and Conditions ("Competition Terms"), published on the competition page. If anything in these Terms of Service conflicts with the Competition Terms, the Competition Terms prevail for that competition.

1. Who we are

This website is operated by Step Up Competitions (Pty) Ltd (registration number 2025/929384/07), a private company wholly owned by the Hout Bay United Football Community Trust.

Registered office: The Dream Factory, 6 Riverside Terrace, Hout Bay, Western Cape, 7806, South Africa
Email: [email protected]
Website: www.step-up.africa

Our competitions are society lotteries promoted on behalf of the Hout Bay United Football Community (NPO 165406), whose society registration with the National Lotteries Commission is 00268/01. Each competition runs under its own registered scheme number, shown on the competition page. For the current competition: Society Lottery Scheme is registered with National Lotteries Commission (NLC. 00268/02).

The majority of net proceeds from each competition go to the benefiting society. The exact allocation for each competition is set out in its Competition Terms.

2. Eligibility

Competitions are open only to natural persons who are 18 years or older at the time of purchase and ordinarily resident in South Africa. The following people may not enter: anyone connected with the creation or administration of Step-Up competitions, including directors, employees, agents and consultants of Step Up Competitions (Pty) Ltd and of the benefiting society, the independent draw overseer, and the immediate family members of any of these. Purchases by ineligible persons are void under the Competition Terms.

By buying a ticket you confirm that you meet these requirements. We may require proof of age, identity and residency before paying any prize.

3. Tickets and competition entry

  • Each ticket is one entry into the specific competition named on it. Tickets cannot be transferred, resold or exchanged.
  • Ticket numbers are allocated when your payment clears. Your order confirmation email is your ticket record.
  • Each competition has a fixed closing date and draw date, stated on the competition page and in the Competition Terms. If all tickets sell out early, sales stop, but the closing and draw dates do not change.
  • The advertised prize is awarded in full regardless of how many tickets are sold. Unsold tickets are void and do not take part in the draw.
  • An account is not required to enter. You can check out as a guest; we ask for your name, email address and phone number so we can allocate your tickets and contact you if you win.

4. Pricing and payment

  • All prices are in South African Rand. Every ticket in a competition costs the same amount, as the Lotteries Act requires, and the price shown is the full price you pay. No additional fees are added at checkout.
  • Payment is processed by Shopify's secure, PCI DSS compliant payment systems. We do not see or store your card details.
  • An entry is only valid once payment has cleared. If a payment fails, is reversed, or is charged back, the associated tickets are void.

5. Refunds

Because our competitions are registered society lotteries, the Lotteries Act does not permit the refund of money paid for a valid ticket, and all ticket sales are final. Refunds are made only where no valid entry ever existed: a purchase made after the competition closed, a failed or duplicate payment, or a competition cancelled before its draw. See our Refund Policy for details.

6. Draws, winners and prizes

  • Draws take place on the date stated on the competition page and are conducted and independently overseen as set out in the Competition Terms and the scheme registered with the NLC.
  • Draws are livestreamed on our official social media channels, announced on the competition page before the draw.
  • Winners are notified by email and telephone using the details given at purchase, within 5 working days of the draw.
  • As required by our registered scheme, the winner's name and winning ticket number are published on this website and our social media channels.
  • Prizes must be claimed within the period stated in the Competition Terms. Prize details, any cash alternative, and delivery arrangements are as set out in the Competition Terms for each competition.

7. Responsible play

Our competitions are for entertainment. Please play responsibly and only spend what you can afford. If you feel you may have a gambling problem, contact the South African Responsible Gambling Foundation's toll-free counselling line on 0800 006 008.

8. Your information and marketing

How we collect and use personal information is set out in our Privacy Policy. Buying a ticket does not opt you in to marketing: we only send marketing communications if you have opted in, or as otherwise permitted by law, and every message includes a way to opt out.

9. Acceptable use

You may not use this site fraudulently or unlawfully, interfere with its operation, attempt to gain unauthorised access to it, use automated tools to buy tickets, or enter on behalf of another person or an ineligible person. We may void entries and refuse service where we reasonably believe this section has been breached, subject to the Competition Terms.

10. Intellectual property

All content on this site, including logos, text, images and graphics, belongs to Step Up Competitions (Pty) Ltd or its licensors and may not be reproduced without written permission.

11. Liability

Nothing in these terms excludes or limits any liability or consumer right that cannot be excluded or limited under South African law, including the Consumer Protection Act. Subject to that, we are not liable for indirect, incidental or consequential damages arising from your use of the site, and our total liability in connection with a competition is limited to the amount you paid for your tickets in that competition.

12. Changes to these terms

We may update these Terms of Service from time to time. Changes apply from the date they are published on this page. The Competition Terms applicable to a competition you have already entered will not be changed to your detriment except as required by the NLC or the law.

13. Governing law and contact

These terms are governed by the laws of the Republic of South Africa, and disputes fall under the jurisdiction of the South African courts. Questions about these terms: [email protected], or write to us at The Dream Factory, 6 Riverside Terrace, Hout Bay, Western Cape, 7806.